Comments on: Why Does Comcast Fail? http://soapboxrants.net/2008/10/23/why-does-comcast-fail/ Speaking on all things. Mon, 05 Oct 2009 00:44:17 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Michael http://soapboxrants.net/2008/10/23/why-does-comcast-fail/comment-page-1/#comment-771 Michael Fri, 24 Oct 2008 21:28:52 +0000 http://soapboxrants.net/?p=324#comment-771 Mark,<br>I know you have to be politically correct in your correspondence with customers but I think you misunderstand. To say this simply "did not meet" my satisfaction is a gross understatement. I despise this interface and I find it insulting that Comcast would dare to call this a system upgrade when the features are quite obviously vastly inferior to what we had just a few short days ago.<br><br>Frank's team has been a huge help over the past year with getting my problems resolved. I don't think that you'll be able to fix this since it is apparently your software for all of your systems in the market. I know you aren't responsible for corporate being a bunch of idiots. But please...if you are going to relay this complaint, relay it without editing it. It takes work to articulate my feelings accurately through text and I'd prefer to not have it sanitized before it gets to the people that really need to see it. Mark,
I know you have to be politically correct in your correspondence with customers but I think you misunderstand. To say this simply “did not meet” my satisfaction is a gross understatement. I despise this interface and I find it insulting that Comcast would dare to call this a system upgrade when the features are quite obviously vastly inferior to what we had just a few short days ago.

Frank's team has been a huge help over the past year with getting my problems resolved. I don't think that you'll be able to fix this since it is apparently your software for all of your systems in the market. I know you aren't responsible for corporate being a bunch of idiots. But please…if you are going to relay this complaint, relay it without editing it. It takes work to articulate my feelings accurately through text and I'd prefer to not have it sanitized before it gets to the people that really need to see it.

]]> By: Comcastcares1 http://soapboxrants.net/2008/10/23/why-does-comcast-fail/comment-page-1/#comment-770 Comcastcares1 Fri, 24 Oct 2008 19:53:34 +0000 http://soapboxrants.net/?p=324#comment-770 Thanks for the valuable feedback. I am sorry that the new guide did not meet your satisfaction. I will make sure that this is forwarded to the appropriate person/department for evaluation. <br><br>Best Regards, <br><br>Mark Casem <br>Comcast Corp. <br><a href="mailto:We_can_help@cable.comcast.com">We_can_help@cable.comcast.com</a> Thanks for the valuable feedback. I am sorry that the new guide did not meet your satisfaction. I will make sure that this is forwarded to the appropriate person/department for evaluation.

Best Regards,

Mark Casem
Comcast Corp.
We_can_help@cable.comcast.com

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